GLW Analysis Services for internal management reports

REPORTS --> EXAMPLES

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Following are examples of possible one-page management reports. They are included to indicate the range and flexibility required for internal management reports, and stimulate ideas on what is appropriate for what type of business situation.

Any information provided to GLW Analysis Pty Ltd regarding their business and reports, is regarded as strictly confidential, and details will not be divulged or shared with any other person or organization without the express permission of the Client (unless required by law or if the information has already entered the public domain).

BUSINESS TYPE	EXAMPLE SPECIAL FEATURES
Builder	Physical progress against costs
Car Hire	Internal control issues noted
Childcare Service	Flexible budget & Balanced Scorecard
Doctor	Alternative to Balanced Scorecard
Manufacturer	Reservation on forecasts noted
Police District	Traffic light indicators
Government	Forecasting Australian population
Property Owner	Taxable Income forecast
Shop	Weekly statistics
Statutory Business Accounts	Error checking
Superannuation Plan	Five year plan & balanced scorecard

In some examples on this site the approach recommended by Kaplan & Norton is used, considering the data in four categories: Customers, Internal Business, Innovation & Learning, Financial.

In one example (DOCTOR) an alternative basis of operations data is taken: data on each major group of personnel with which the SME has regular dealings, plus research and development. This approach may be easier for some SMEs.


Glossary:
Budget:	An operating and financial plan showing what resources an organization has decided to use, where it plans to get them, where and how it plans to use them, and what it expects to accomplish during this specific period. Typically, it is the first year of the long-range plan. (Shillinglaw: "Managerial Cost Accounting" 1982 p5.) The emphasis picked up in the MAF reports is on expectation and plan: the budget is not seen as a target, or a pressure device. It is also assumed that the budget/plan was approved, and the data can therefore be used for control comparisons, and approval was at or prior to the beginning of a year. Comments in MAF reports are usually on differences between actual and budget data for the current month, rather than actual and budget data for the year to date. Generally a budget is spread over 12 monthly periods; users may at their will spread a budget over 13 x 4-weekly periods, or 24 periods (either months or half-months).

Forecast:	A prediction of values of a variable, based on known past values of that variable or other related variables, or on expert judgements based in turn on historical data and experience. (Makridakis, Wheelwright, McGee: "Forecasting: Methods and Applications" 1983 p899) MAF reports typically update forecasts every month, or other time period as appropriate, based on all the latest available actual data. (In contrast, the budget remains fixed for the accounting year.)

Target:	A goal for an organization, often to drive and inspire change in the organization. It requires total commitment to be achieved. (Kaplan & Norton "The Strategy Focussed Organization" p335) MAF reports typically break an annual target into 12 monthly periods.